Celonis for IT Transformation

IT service management (ITSM) helps companies and their customers get more out of technology, and implement it more seamlessly into their operations. This has benefits for workforce productivity, customer service outcomes and business profitability, driving return on investment. Celonis Process Intelligence can help businesses to gain visibility into ITSM across complex landscapes, which makes it easier to improve service quality and IT productivity.

Common examples of digital transformation in IT include optimizing tech stacks, migrating systems, and implementing AI. These transformation initiatives are often in the service of wider business improvement goals such as reducing costs or improving workforce productivity. Celonis Process Intelligence is designed to help by providing clarity over how your processes are running, so you can establish migration requirements, how IT systems operate together, or where operations would benefit from improvement.